“无声并非真正无声”：Bug报告讨论中的毒性问题探究

"Silent Is Not Actually Silent": An Investigation of Toxicity on Bug Report Discussion

March 13, 2025

作者: Mia Mohammad Imran, Jaydeb Sarker

cs.AI

摘要

在开源软件开发中，缺陷报告讨论中的毒性问题对协作动态构成了重大挑战。缺陷报告对于识别和解决缺陷至关重要，然而其固有的问题导向性质及情感化背景使其容易引发有害互动。本研究通过对GitHub上203个缺陷讨论线程（其中包括81个有毒线程）的定性分析，探讨了缺陷报告中的毒性现象。研究发现，毒性常源于对缺陷严重性和优先级认知的偏差、对工具未解决的挫败感以及专业沟通的缺失。这些有害互动不仅阻碍了富有成效的讨论，还降低了诸如将问题与拉取请求关联等可操作结果的可能性。我们的初步发现为通过减少毒性来改进缺陷解决提供了切实可行的建议。

English

Toxicity in bug report discussions poses significant challenges to the collaborative dynamics of open-source software development. Bug reports are crucial for identifying and resolving defects, yet their inherently problem-focused nature and emotionally charged context make them susceptible to toxic interactions. This study explores toxicity in GitHub bug reports through a qualitative analysis of 203 bug threads, including 81 toxic ones. Our findings reveal that toxicity frequently arises from misaligned perceptions of bug severity and priority, unresolved frustrations with tools, and lapses in professional communication. These toxic interactions not only derail productive discussions but also reduce the likelihood of actionable outcomes, such as linking issues with pull requests. Our preliminary findings offer actionable recommendations to improve bug resolution by mitigating toxicity.